FAQs
Frequently Asked Questions (FAQ)
Welcome to the Crownd Thicc Hair Co FAQ! Here, we’ve gathered answers to some of the most common questions about our products, orders, shipping, and more. If you don’t find what you’re looking for below, feel free to reach out to us anytime at crowndthicchairco@gmail.com
1. How do I place a preorder?
Preorder items can be added to your cart just like any other product. Once your order is placed, we’ll process it just for you, with an estimated delivery time of 8–10 business days.
2. What is the processing time for orders?
Standard orders typically take 5–10 business days to process. Items marked “Ready to Ship” usually go out faster. During special promotions, processing can take up to 14 business days.
3. How long will shipping take?
After processing, USPS Priority Mail usually delivers within 1–3 business days. Shipping times can vary based on your location and carrier delays.
4. Do you offer international shipping?
Right now, we only ship within the United States, but we’re working on expanding internationally in the future.
5. Can I return or exchange my order?
To keep our quality and hygiene standards high, all sales are final. However, if there’s an error on our end—like damaged or incorrect items—we do accept exchanges within 7 days of delivery. Just contact us at crowndthicchairco@gmail.com and we’ll help you out.
6. How do I care for my Crownd Thicc Hair Co extensions?
We recommend gentle washing with sulfate-free shampoos, limiting heat styling, and storing your extensions properly when not in use. Detailed care instructions come with every order to help your extensions stay gorgeous for longer.
7. What payment methods do you accept?
We accept all major credit and debit cards, Shop, PayPal processed securely through our website’s payment system.
8. What if my package is lost or delayed?
Once your order ships, Crownd Thicc Hair Co isn’t responsible for lost or delayed packages. We highly recommend adding shipping insurance at checkout. If you experience any issues, please contact provided shipping carrier directly and email us for support.
9. Can I modify or cancel my order?
Because we process orders quickly, changes or cancellations usually aren’t possible once an order is placed. If you need help, contact us immediately at crowndthicchairco@gmail.com and we’ll do our best to assist you.
10. How can I contact Crownd Thicc Hair Co for support?
We’re here to help! Reach out anytime:
Email:crowndthicchairco@gmail.com
Have more questions or need a hand? Don’t hesitate to get in touch. We’re excited to help you achieve your best hair yet!